Refunds

We want you to be happy with your site. Here's exactly how refunds work.

Before we start

Changed your mind before you've sent your project questionnaire? Contact us and we'll cancel your order — if we haven't captured the payment yet the hold on your card is simply released, and if we have, we refund it in full.

Once work has started

When your questionnaire is in, we start designing and building straight away, so the package price isn't refundable from that point. Instead, your included revision rounds are there to get the site right — tell us what's not working and we'll fix it.

Delivery time

Our 24-hour delivery window is a target, not a guarantee (see our terms). Delivery taking longer than 24 hours doesn't make an order eligible for a refund, discount or credit.

Hosting

Upstrike Hosting ($97/month) can be cancelled any time. Cancelling stops all future charges; the month you've already paid for isn't refunded, and your site stays up until the end of it.

How to ask

Email support@upstrike.co (or reply to your receipt) with your order number — it starts with UP-. Approved refunds go back to the card you paid with, and usually appear within 5–10 business days.