Questions, answered.
Everything about WordPress care with Upstrike: getting started, plans, what we do every day, and how changes work.
Getting started
Checkout, the move and your logins.
How do I get started?
Pick a plan on the pricing page and check out. You'll get your dashboard login and a short form for your site details right away. We take it from there.
How fast do you move my site?
Usually within 24 hours of getting access. Your site stays up on your old host until the new copy is checked and ready. More on WordPress hosting.
Will my site go down during the move?
No. Your site keeps running on your old host while we copy and check it. We only switch once the new copy matches.
Will you work on a site someone else built?
Yes. We look after WordPress sites built with Elementor, Divi, the block editor and most popular themes. We review your site when you join and tell you about anything that needs attention.
What if I don't know my logins?
Tell us what you have and we'll help you find the rest. Most hosts let you reset access in a few minutes, and we walk you through it.
Care and maintenance
What we do every day for your site.
What do you do every day?
We update your plugins, themes and WordPress, check your key pages after each update, take a backup, scan for malware and watch your uptime. You see all of it in your dashboard. More on WordPress maintenance.
What if an update breaks something?
We screenshot your key pages before and after every update. If anything looks different, we roll the update back, fix the conflict, then update again. More on WordPress maintenance.
How long do you keep backups?
We back up your files and database every night and keep 14 days of copies, stored off the server.
Do you make my site faster?
On the WP Boost plan and up, we tune caching, images and scripts for your site and check your speed every week. More on WordPress speed optimization.
Do you check my contact forms?
From the WP Boost plan, your form emails go through a proper mail service so they reach your inbox. From the WP Pro plan, we also test your forms regularly and fix them if they stop working.
Changes and support
Development time and how to reach us.
What can I use my development time for?
Anything on your WordPress site: new pages or sections, layout changes, plugin setup, fixes, or refreshing a page that looks dated. WP Boost includes 1 hour a month, WP Pro 3 and WP Scale 8, counted in 15-minute steps of the time we actually spend. Small updates like text, photos and prices don't use your time at all. Extra work is $150 an hour, and we give you an estimate first. More on WordPress support.
How fast are changes done?
Most small changes are done the same day. Bigger work like a new page or a refresh is usually done within a few days, and you see progress in your dashboard.
Do unused hours roll over?
Agency time resets each month. If you need more one month, extra work is billed at your plan's reduced rate.
How do I reach you?
Through your dashboard, or email [email protected]. A real person on our team replies. More on WordPress support.
Plans and billing
Contracts, charges, refunds and plans.
Is there a contract?
No. Every plan is month to month and you can cancel from your dashboard any time.
When am I charged?
Your first month is charged at checkout. After that you're billed on the same day each month until you cancel.
Can I change plans?
Any time, from your dashboard. Upgrades are charged the prorated difference right away, and downgrades are credited to your next bill.
How does the 30-day refund work?
If you're not happy in your first 30 days, email us and we refund your first payment in full.
What payment methods do you take?
All major credit and debit cards, Apple Pay and Google Pay.
Security
Hacks, protection and SSL.
What happens if my site gets hacked?
Our monitoring alerts us first and we start fixing it right away. If needed, we restore last night's clean backup so your site is back up fast. More on WordPress security.
How do you keep my site safe?
A firewall in front of your site, login protection, daily malware scans, alerts for plugins with known security holes, and daily updates. More on WordPress security.
Is SSL included?
Yes. Every plan includes an SSL certificate, installed and renewed for you.
Hosting
Moving to us, email and leaving.
Do I have to move my site to your hosting?
Yes. Every plan includes Upstrike Hosting, which is how we can watch, back up and fix your site properly. We do the move for you. More on WordPress hosting.
What about my email?
Your email stays where it is. We only move your website, and we keep your email settings in place when we switch your domain.
What happens if I cancel?
You won't be billed again, and you leave with a full backup of your site. We can help you move it to any host.
No questions match that. Try another word, or email [email protected].
Still stuck? Talk to a person.
Chat with our team now, or email us. A real person replies, not a bot.
Hand off your WordPress site today.
Pick a plan, check out in two minutes, and we take it from there.